We want you to love your purchase! If for any reason you're not completely satisfied, we're happy to accept returns within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and have all tags still attached. You don't need to worry about keeping the mailer bag — but please make sure the box is clean and in the same condition you received it. To get started, simply contact us at cloud@cloudcollection.store with your order number, and we'll provide you with the return address and next steps. Once we receive and inspect your return, we'll process your refund promptly. Thank you for shopping with us! ☁️

We'll get your order on its way! Shipment typically takes 2–7 business days within the U.S, and 7–21 business days to Canada, depending on where you're located.

Finding your perfect fit is easy! Simply visit any of our products and you'll find a Sizing Chart right above the product description. It has everything you need to find your ideal size. Getting one size up will give a baggier and more comfortable fit.

At the moment, we're only shipping within the U.S. and Canada. We hope to expand further in the future, so stay tuned — we'd love to reach you wherever you are!

Once your order ships, you'll receive a shipping confirmation email from us with your tracking number. You can use that number to track your package on our Track Your Order page. Please note that since we're currently in pre-order mode, orders may take up to 2-4 weeks to ship out, and 3-6 weeks to arrive — your tracking link will become active once your order is on its way!